Frequently Asked Questions

  1. What is this case about?
  2. How do I know if I am eligible for a refund?
  3. What can I get from this restitution?
  4. Do I have to do anything to get a refund?
  5. How do I file a claim?
  6. How can I receive my refund?
  7. What is Digital Disbursement?
  8. How can I register for Digital Disbursement?
  9. How can I get more information?
  10. Where can I find my claim number on the email/postcard/text message I received?

1. What is this case about?

Sprint Corporation has agreed to settle allegations that Sprint customers were charged for unauthorized third-party services on their wireless bills by companies providing services such as ringtones, wallpapers, and text message subscriptions for horoscopes and celebrity gossip. These services from other companies are referred to as Premium SMS or "PSMS."

2. How do I know if I am eligible for a refund?

Current and former Sprint account holders who paid for unauthorized third-party PSMS charges after July 1, 2010 and who did not receive a credit for those charges may apply for refunds.

3. What can I get from this restitution?

Sprint postpaid customers are eligible for full refunds of unauthorized charges that were not previously refunded by Sprint. Sprint prepaid customers are eligible for a one-time refund of $7.00 for unauthorized charges that were not previously refunded by Sprint. Please note that actual refund amounts may be lower depending on the total number of claims submitted in this case.

Please read FAQ 5 for more information about filing a Claim Form.

4. Do I have to do anything to get a refund?

Yes. You must submit a claim form. Your claim must be submitted online or by mail postmarked by December 31, 2015.

Please read FAQ 5 for more information about filing a Claim Form.

5. How do I file a claim?

Claim forms must be submitted online through this website or postmarked no later than December 31, 2015 to be considered timely. Please note that you should not contact Sprint Customer Care about the settlement refund process or whether you are eligible.

6. How can I receive my refund?

If you are a current Sprint account holder and eligible for a refund, you will receive your refund as a credit on your monthly bill or prepaid account. If you are a former customer, you can receive your refund either by check or by digital disbursement through ClearXchange.

7. What is Digital Disbursement?

When opting into digital disbursement, KCC is able to send money straight to your bank account without the need for you to provide your sensitive bank account number or the need to wait for a check to arrive, deposit it, and then wait for it to clear. Once KCC sends the payment, you should see the credit to your account within 2 business days.

In order to use digital disbursement, the email address or mobile number you provide must already be registered with a financial institution participating in the clearXchange network or registered directly with clearXchange. To learn more about the service, to see a list of banks in the clearXchange network, or to register for the service, please go to www.clearxchange.com/payments/get-started.

Note that once registered, you do not need to register again and your payment will be sent directly to the bank account you associated with your email address or mobile number during registration.

If you opt in for digital disbursement by providing an email address or mobile number that is not previously registered with a financial institution participating in the clearXchange network or registered directly with clearXchange, you will not receive the payment electronically and instead will be sent a check in the mail.

8. How can I register for Digital Disbursement?

If you would like to receive a digital disbursement but have not signed up with ClearXchange previously, you can sign up on the ClearXchange website at www.clearxchange.com/payments/get-started.

9. How can I get more information?

This website will be updated regularly with new developments about this refund program. You may also call KCC, the Plan Administrator at 1-877-389-8787, or write to them at:

Sprint Government Restitution Plan Administrator
P.O. Box 43364
Providence, RI 02940-3364

10. Where can I find my claim number on the email/postcard/text message I received?

If you received an email notice, your claim number can be found as noted below:

Claim #: 123456789001

Sprint Refunds Available for
Unauthorized PSMS Charges

Sprint, the Consumer Financial Protection Bureau, the Federal Communications Commission, and State Attorneys General have agreed to a refund program for unauthorized charges from third parties that may have been placed on Sprint's wireless telephone bills on or after July 1, 2010. For more information

If you received a postcard notice, your claim number can be found as noted below:

Postcard Sample

If you received notice by text message, your claim number can be found as noted below:

SprintFreeMsg: Possible refund if unauthorized charges from other companies appeared on your Sprint bill. Info: SprintRefundPSMS . com. Claim no. 123456789001